abrdn plc is committed to protecting your personal information.

This Privacy Notice applies to Standard Life Savings Ltd and Elevate Portfolio Services; both part of abrdn plc (a global asset management company offering active wealth management, financial planning and advice services).

This Privacy Notice contains important information about what personal details we collect; what we do with that information; who we may share it with and why; and your choices and rights when it comes to the personal information you have given us.

We may need to make changes to our Privacy Notice; so please check our website for updates from time to time. If there are important changes such as changes to where your personal data will be processed; we will contact you to let you know.

Our Cookie Policy forms part of our Privacy Notice. When you browse our websites we use cookies to store information about how you use these websites in order to improve the quality of service provided to you. To understand what type of cookies we use and how these work when you use our websites read our Cookie Policy.

This version of our Privacy Notice was last updated on 21 January 2021..

Where your information is processed

The majority of your information is processed in the UK or European Economic Area (EEA).

However, some of your information may be processed by us or the third parties we work with in countries outside of the UK or the EEA, including countries such as the United States.

Where your information is being processed outside of the UK or the EEA, we take additional steps to ensure that your information is protected to at least an equivalent level as would be applied by UK or EEA Data Protection Laws e.g. we will put in place legal agreements with third parties and {CompanyNameFull} affiliates with ongoing oversight to ensure they meet these obligations.

How we protect your information

We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations. An example of this is that Internal and external audit and specialist third party consultants conduct regular, independent assurance and benchmarking exercises across our business to ascertain the effectiveness of our security control environment and our security strategy.

Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically and must undertake annual training on this.

Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.

How long we keep your information

To provide your product and meet our legal and regulatory obligations, we keep your personal information and copies of records we create (e.g. calls with us) while you are a customer of ours.

Even when you no longer have a relationship with us, we are required to keep information for different legal and regulatory reasons. The length of time will vary and we regularly review our retention periods to make sure they comply with all laws and regulations.

Your rights

You have a number of rights under Data protection laws which may be exercised in certain circumstances.
These are:

More information can be found on your rights here https://ico.org.uk/for-the-public/

If you want to talk to us about any of the individual rights, please contact us at our Data Protection Officer's address.

How to make a complaint

We will always strive to collect, use and safeguard your personal information in line with data protection laws. If you do not believe we have handled your information as set out in our Privacy Notice, please let us know immediately and we will do our utmost to make things right. Contact us at:

FAO Data Protection Officer
abrdn,
1 George Street,
Edinburgh,
EH2 2LL

Email: sla_dpoffice@abrdn.com

While we hope that we can resolve any complaints for you, you do have the option complain to the ICO (whether or not you have exhausted our complaints procedure). Their contact details are as follows:

Website: https://ico.org.uk/

Postal address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

Standard Life Aberdeen

If you hold a Wrap account, personal portfolio, ISA, or a product with Elevate please refer to our Standard Life Aberdeen privacy policy.

Standard Life Assurance Limited

If you hold a Wrap SIPP or Onshore bond, please see the Standard Life Assurance Limited privacy policy.

Standard Life International dac

If you hold a Wrap International Portfolio (Offshore) bond, please refer to the Standard Life International dac privacy policy.